Blockchain API Terms of Service
Thank you for using Blockchain API!
When we say ”company”, “we”, “our”, “us”, ”service” or ”services” in this document, we are referring to Blockchain API.
We may update these Terms of Service in the future. Whenever we make a significant change to our policies, we will also announce them on our blog.
When you use our service, now or in the future, you are agreeing to the latest Terms of Service. That’s true for any of our existing and future products and all features that we add to our service over time. There may be times where we do not exercise or enforce any right or provision of the Terms of Service; in doing so, we are not waiving that right or provision. These terms do contain a limitation of our liability. Our Data Processing Agreement (DPA) under the European General Data Protection Regulation (GDPR) forms part of these Terms of Service.
If you do not agree to these Terms of Service, do not use this service. Violation of any of the terms below may result in the termination of your account. That’s a broad statement and it means you need to place a lot of trust in us. We do our best to deserve that trust by being open about who we are, how we work, and keeping an open door to your feedback.
You are responsible for maintaining the security of your account, log-in, and API keys. Blockchain API cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
You are responsible for any activity that occurs under your account (even by others who have their own logins under your account).
You may not use our service for any illegal purpose or to violate any laws in your jurisdiction.
You must provide your legal full name and a valid email address in order to complete the signup process.
You must be a human. Accounts registered by bots or other automated methods are not permitted.
Payment, refunds, upgrading and downgrading terms
For our free tier, we explain the tier in the Dashboard when you sign up. We do not ask you for your credit card and — just like for customers who pay for our services — we do not sell your data. To extend your tier (higher throughput or more credits per month), you need to pay in advance.
If you are upgrading from the free tier to a paid plan, we will charge you immediately and your billing cycle starts on the day of upgrade.
Paying customers are billed via Stripe or via CryptoCheckout, depending on their preference.
The number of credits purchased in the paid plan must be used during the applicable term and any unused credits at the end of the term are forfeited.
In the event the usage of credits exceeds the paid plan you selected, you will begin being metered for API credits. You can turn off metered billing so that API requests are rejected after you have used your reserved credit allowance. It is easy to turn off metered billing in the Dashboard.
There are no surprise fees and your card will never be charged unexpectedly. You will only be charged for the paid plan and any metered usage you incur.
You can upgrade in plan level at any time within your account settings.
To downgrade your plan, simply email us from the email associated with your account and the plan to which you’d like to downgrade.
Downgrading your plan may cause the loss of features or capacity of your account. Blockchain API does not accept any liability for such loss.
Our payment process is conducted by our payment processor Stripe if using a credit card and our own product CryptoCheckout if paying with cryptocurrency.
Fees paid hereunder are non-refundable.
Cancellation and termination
You are solely responsible for properly canceling your account. To delete your account, first ensure that you do not have an active subscription by cancelling any active subscription. Then, email us from the email associated with your account that you’d like to delete.
If you cancel the service before the end of your current paid up period, your cancellation will take effect at the end of the current billing cycle, and you will not be charged again. Within 60 days of that, all user information will be permanently deleted from our backups. We cannot recover this information once it has been permanently deleted.
You can choose to delete your account at any time.
We reserve the right to suspend or terminate your account and refuse any and all current or future use of the service for any reason at any time. Such termination of the service will result in the deactivation or deletion of your account or your access to your account and usage stats. Blockchain API reserves the right to refuse service to anyone for any reason at any time. We have this clause because statistically speaking, out of the thousands of users on our service, there may be at least one doing something nefarious.
Verbal, physical, written or other abuse (including threats of abuse or retribution) of any service customer, company employee or officer may result in immediate account termination.
Modifications to the service and prices
We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, any part of the service with or without notice.
Sometimes we change the pricing structure for our products. When we do that, we tend to exempt existing customers from those changes. However, we may choose to change the prices for existing customers. If we do so, we will give at least 30 days notice and will notify you via the email address on record. We may also post a notice about changes on our blog or the affected services themselves.
Blockchain API shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.
Content ownership, copyright and trademark
You are solely responsible for any content and other material that you submit, publish, transmit, email, or display on, through, or with the service.
You may provide us with feedback, suggestions, and ideas about the service. You agree that we own all rights to use and incorporate the feedback you provide in any way, including in future enhancements and modifications to the service, without payment or attribution to you.
You must not modify another website so as to falsely imply that it is associated with Blockchain API. The look and feel of the service is copyright© to Blockchain API. All rights reserved. “Blockchain API”, the Blockchain API logo and any other product or service name or slogan displayed on the service are trademarks of the company and may not be copied, imitated or used, in whole or in part, without the prior written permission of the company or the applicable trademark holder. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service without the express written permission by the company.
Privacy and security of your data
We take many measures to protect and secure your API requests through multi-factor authentication and encryption. When you use our service to interact with blockchains, Blockchain API will collect information about how you use the service, such as which endpoints you call. You entrust us with your usage data and we take that trust to heart. You agree that Blockchain API may process your data as described in our data policy and for no other purpose.
Each party agrees to handle the other party’s data in accordance with (i) all applicable laws; and (ii) privacy and security measures reasonably adequate to preserve the other party data’s confidentiality and security.
You own all right, title, and interest to the data provided in your API requests. We obtain no rights from you to your request data. We do not collect and analyze personal information from users and we do not use behavioral insights to sell advertisements. We will never collect or store any personally identifiable information and we will never abuse your privacy. When using Blockchain API, you 100% own and control all of your provided data. We will never sell or share your data to any third-parties.
You agree to comply with all applicable laws including all privacy and data protection regulations.
Your use of Blockchain API is at your sole risk. The service is provided on an “as is” and “as available” basis. We take uptime of our application seriously. Visit our status page to see the status of our service.
We design our services with care, based on our own experience and the experiences of customers who share their time and feedback. However, there is no such thing as a service that pleases everybody. We make no guarantees that our services will meet your specific requirements or expectations.
We also test all of our features extensively before shipping them. As with any software, our services inevitably have some bugs. We track the bugs reported to us and work through priority ones, especially any related to security or privacy. Not all reported bugs will get fixed and we don’t guarantee completely error-free services.
Technical support is provided by email, Discord, text, and call. Responses are provided on the reasonable effort basis without guaranteed response time.
We as humans can access your data to help you with support requests you make and to maintain and safeguard Blockchain API to ensure the security of your data and the service as a whole.
We use third party vendors to provide the necessary hardware, storage, payment processing and related technology required to run the Services. You can see a list of all subprocessors here.
We mention liability throughout these Terms but to put it all in one section:
You expressly understand and agree that Blockchain API shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the services; (ii) the misuse of the services; (iii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the services; (iv) unauthorized access to or alteration of your transmissions or data; (v) statements or conduct of any third party on the service; (vi) or any other matter relating to this Terms of Service or the services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.
In other words: choosing to use our services means you are making a bet on us. If the bet does not work out, that’s on you, not us. We work our hardest to be as safe a bet as possible through careful management of the business; investments in security, infrastructure, and talent; and in general giving a damn. If you choose to use our services, thank you for betting on us.
This agreement shall be governed by the laws of the United States of America, and the courts of the United States shall have exclusive jurisdiction to hear and determine all issues that may arise under or in relation to this agreement.
If you have a question about any of the Terms of Service, please contact us.
Last updated: April 28, 2022